How Do I Book A Return Online Item On Billini Australia?

Established in 2009, Billini is the leading Australian women's fashion footwear and accessory brand.

Encompassing all things sexy, feminine and on-trend, Billini aims to offer a range of sandals, heels, platforms and shoes that are designed to inject instant style into any wardrobe.

Since its launch, Bilini has expanded to become the go-to destination for all things footwear and accessories. Traveling to international destinations, designers are inspired by the hottest new looks and trends from the world's fashion capitals and translate these ideas into new, trendy styles that make an impact.

Billini is proudly 100% Australian owned and run, with 21 stand-alone across Australia Bilini stores and stocked at over 500 national and international wholesale stockists in store and online.

In this article you can read how do I Book a Return?

They have made it as easy as possible to process your return or exchange via our Return Portal. If your order is an Australian order & starts with BIL, simply follow the steps below;

1. Ensure your items meet return and exchange policy:

·         Item(s) were purchased from the Billini online store

·         Item(s) are unworn, in original condition and packaging

·         Item(s) are within 30 days of purchase

·         Item(s) are full price (sale items can only be returned for exchange or credit note only)

2. Head to BILLINI RETURNS PORTAL enter your order number (starting with BIL) & post code

3. Complete the reasons for your return/exchange

4. A return label will be automatically generated and sent to your email to use. Once your return/exchange has been received and processed, they will deduct a small fee of $7.95 from the refund total to cover the label cost

5. Simply print and attach your label to the return parcel and drop your return into an Australia Post Box or Post Office

6. Once your return/exchange has been received to billini returns warehouse, your request will be processed within 48 business hours. Please note returns may take up to 7 business days to reach your account depending on your bank

Returns & Exchanges policy in billini

Here at Billini, They strives to ensure you are satisfied & love your new Billini items. Should there be any reason something isn't right, they offer a full refund (excludes sale items) or exchange within 30 days from the original purchase date for online purchases.

You may return any full priced items for a refund or exchange via any Billini store or the online portal within 30 days of purchase. Sale items can be returned for an exchange or credit note only within 30 days of purchase.

Item(s) must be returned in their original condition, unworn and undamaged. (Please try on shoes on a soft and clean surface before they are worn. they are unable to accept shoes returned with sole markings or scratches.)

-          Item(s) must be returned in their original packaging (including shoe box).

-          Should you have a faulty item, please email enquiries@billini.com before sending your item back

-          Billini earrings, shoe care, tan & tan accessories cannot be exchanged or returned

-          The cost of express shipping is non-refundable with all refunds and exchanges

-          Please note, Warehouse Sale items are final sale and are not applicable for a return, refund, exchange or store credit unless faulty